I sent the GPS because something went wrong with the maps and the company responded very quickly and efficiently. The GPS was repaired at no cost and sent back to me in time for my trip. That my friend is how good customer service should be. This GPS company was very thoughtful and quick. I would say even though this happened the GPS is a very very good device whether you use it for GPS navigation or for entertainment on th ego. I recommend everyone to buy it. It is very affordable and has almost all the function you’ll ever need in hand held GPS.