OMG! This was absolutely, positively the BEST online buying experience I have ever had when dealing with customer service. I have had lots of no-hassle orders that just show up, but the true measure of a company is when something goes wrong. In this case, I ordered about $1K worth of Nintendo gamebit screwdrivers. It shipped free. When it arrived, UPS had so demolished the box that they replaced the box. When it was delivered, they did not tell us it had been replaced. When I got home and opened the box I noticed that the label on the box was cut from another box and taped to the replacement box the Nintendo screwdrivers was delivered in. I called UPS and told them they had deceitfully exchanged boxes and thereby denied me the opportunity to reject the package. I mean, over 900 Nintendo screwdrivers dropped 30 ft from a conveyor could really cause some of the bits to be lost. They wouldn't take responsibility for the package because it had been signed for and I opened it and said I had to complain to Newelectronx. blood pressure high, I contacted Newelectronx. Newelectronx not only agreed to help me resolve this issue with UPS. They had it resolved over night and I got the missing gamebits back from newelectronx!!! WOW!!!! If you buy directly from Newelectronx, you are taken care of!!!
