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Newelectronx Customer Product Support

Newelectronx Customer Product Support


Do you have questions, statements, or general enquiries? Need answers? We are ready to help. Here, you will receive informative answers for both pre-purchase questions and post-purchase questions.

We provide detailed manuals and technical support to help get you up and running. When we sell you a product, we stand behind the workmanship 100%. Customer Service doesn't end with the sale; it often begins before the sale at Newelectronx.

If you have questions (and you cannot find the answer in the troubleshooting area of the manual) regarding installation, setup, or just a "How Do I Do This..." type of question that relates directly to Newelectronx products, we are here to help. We have setup a convenient, easy to use, www.newelectronx.com Message Board (Newelectronx Technical Support Forum) and Knowledge Base (Newelectronx FAQ and Knowledge base) for just this purpose.

NOTE: Direct support is provided ONLY if truly needed and completely necessary. Most answers can be found in your manual, discussion forum, or the knowledge base.

What Type of Product Support Does Newelectronx Provide?


There are 4 options for Product Support:

1. Manual / Installation Support

These manuals are available for all products that require and have manuals associated with them.

2. Discussion Forum

Access to support is provided through the discussion forum. Newelectronx customers are encouraged to post any technical questions they may have to the discussion forum. This is your discussion forum!

 

3. Knowledge Base

Browse our knowledge base FAQ section for frequently asked questions. Most questions that you may have or want to ask will be located in this area.

4. Customer Helpdesk

Direct email support for www.newelectronx.com installation and setup questions. Standard Support is provided for a period of 90 days from the date of purchase, NO EXCEPTIONS.

NOTE: Experience has shown that reading the manuals provided with our products carefully during the first 24 hours after purchase answers most inquiries customers may need support or help to solve during installation or setup issues. After that, it becomes easy and effortless.If you have these types of questions, they should be directed to the discussion forum.

 

www.newelectronx.com manuals


Our manuals have been written as a help system to help you solve and answer 99% of all known issues associated with www.newelectronx.com products in our online store. You MUST take the time to read these documents first, before contacting us. We will simply redirect you back to it if you ask a question that is already covered in the manuals.

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